Dear Sir or Madam,
On Friday, July 19th I bought a shirt of VERO MODA at your store. When I took the shirt home I noticed 2 buttons were missing. I went back to the shop with the receipt and asked the shop assistant to exchange the shirt for a new one that was not damaged. But she refused and said the shirt was perfect when it was sold. A quick look would have shown that it was most likely a fault that had happened in the factory and that the buttons had ever been sewn on.
I insist on my rights as a consumer and wish for an exchange or my money back. Please contact me at the above address as soon as possible.